Complaints Policy

In the rare case of a complaint, we want to hear from you. If we don’t know about it, then we can’t fix it.


The first step is to tell us about it. In many cases, complaints can be dealt with effectively and efficiently. You can email us at phone us on 0117 9507949 or just come in to the practice and talk to us. We really do want to help.


If you don’t think we have resolved the issue, then you can use the Dental Complaints Service to raise your concerns. Their details are below:


Dental Complaints Service
Stephenson House
2 Cherry Orchard Road


Tel : 08456 120540